Plenty of hosts call themselves managed. Here is the specific list of work that stops being yours when you move to us — and the list of what we will not do, so you can tell whether this is the right shop before you talk to anyone.
Nothing here is a feature in the brochure sense. It is the work a WordPress site needs every month whether or not anyone is doing it.
| The job | With us | Otherwise |
|---|---|---|
| WordPress core, plugin and theme updates | Applied and checked | Yours, every month |
| Nightly encrypted backups, 30-day history | Automatic, off the server | Yours to set up and verify |
| Restoring after a bad update | One click, or we do it for you | Yours, under time pressure |
| SSL certificate | Issued, renewed, and watched | Yours to keep an eye on |
| Uptime checks | Every minute, from more than one region | Yours to arrange, or nobody’s |
| Caching and PHP tuning | Server-level, done for you | Yours, via plugins, at the wrong layer |
| Knowing something broke | Email in about two minutes | Whenever someone happens to tell you |
The tiers scale capacity — visits, storage, bandwidth. They do not scale how well the site is looked after. Each of these has a page of its own if you want the detail.
Checked every minute from more than one region, with confirmation re-checks so a blip never becomes a false alarm.
How it works →On a store, the catalogue, cart, payment method and checkout are each checked every five minutes — read-only, no test orders.
How it works →Bots and scanners turned away at the origin, login brute-force blocked, and a hardened WordPress setup.
How it works →Nightly, encrypted, off the server, with one-click restore and thirty days of history. Hourly for stores.
How it works →Server-level caching and tuned PHP — the half of page speed no plugin can fix for you.
How it works →A readable weekly summary of what is healthy, what needs a look, and what we already fixed.
How it works →Every site you have with us in one place, if you run more than one.
How it works →One site, fully looked after. Free migration, no long-term contract, and a month free on annual billing.
Bigger sites go further up the range — see the full ladder — and agencies running several sites should talk to us.
Free migration, no downtime, usually within a day. If we think you are better off where you are, we will tell you that instead.