Terms of Service

These Terms of Service (“Terms”) represent a binding contract between Site Schema, LLC, a Rhode Island limited liability company located at 45 Adirondack Drive, East Greenwich, RI 02818 (“Site Schema,” “we,” “us”), and you (“Customer”). By creating an account or using the Services, you accept these Terms.

1. Definitions

• “Services” means the software-as-a-service platform for website hosting and management available at siteschema.ai, app.siteschema.com, docs.siteschema.ai, and related domains.
• “Documentation” means user guides published at docs.siteschema.ai.
• “Customer Site” means a website or application you manage through the Services.
• “Customer Content” means data, code, files, or materials you upload to the Services.
• “User” means an individual authorized to access your account.
• “End Client” means a third party on whose behalf you operate a Customer Site.
• “Order Form” means an ordering document referencing these Terms.
• “Fees” means subscription and usage charges in your Order Form or pricing page.

2. The Services

2.1 License to Use

Site Schema grants you a non-exclusive, non-transferable right to access and use the Services for your internal business purposes and to benefit End Clients, subject to payment of Fees.

2.2 Service Changes

Site Schema may modify features over time. The platform will not materially decrease core functionality during a paid term without notice; your only remedy is termination with pro-rated refund.

2.3 Beta Features

Beta features designated “preview” or “early access” are provided “AS IS” and may be withdrawn at any time. They are excluded from service-level commitments.

2.4 Documentation

Documentation serves as reference material only and is not part of contractual commitments. These Terms supersede conflicting documentation.

3. Accounts and Eligibility

3.1 Registration

You must register with accurate information and keep credentials secure. You are responsible for all account activity, including activity by Users.

3.2 Eligibility

The Services are not directed to children. You represent that you and each User is at least 18 years old.

3.3 Authorized Users

You are responsible for Users’ compliance with these Terms. Credential sharing between individuals is prohibited.

4. Customer Sites and Content

4.1 Customer’s Authority

You represent that you are the lawful owner or authorized operator of each Customer Site, domain, and all Customer Content on those sites.

4.2 License to Customer Content

You retain all rights in Customer Content. You grant Site Schema a worldwide, non-exclusive license to host, copy, and process your content solely to provide the Services and comply with law.

4.3 End Clients

When operating sites for End Clients, you are responsible for obtaining necessary rights and authorizations. Site Schema has no direct relationship with End Clients under these Terms.

4.4 Backups

Site Schema provides backup functionality as described in Documentation. However, you remain responsible for maintaining independent backups of critical content. Site Schema does not warrant backups against loss or corruption.

5. Acceptable Use

You must not, and must not permit Users or End Clients to:

• Use the Services in violation of law or third-party rights
• Upload unlawful, infringing, defamatory, fraudulent, or malicious material
• Introduce malware or harmful code
• Send unsolicited bulk communications or operate phishing sites
• Probe, scan, or penetrate-test the Services without written consent
• Reverse-engineer or decompile the Services
• Resell or sublicense the Services as a standalone service
• Use the Services to build competing products
• Exceed rate limits or fair-use thresholds
• Impair the Services for other customers

Site Schema may suspend access immediately to address violations presenting security, legal, or operational risk.

6. Third-Party Services and Customer Site Infrastructure

The Services may integrate with third-party platforms, hosting providers, content delivery networks, and other infrastructure. Site Schema is not responsible for third-party services. Your use is governed by those services’ terms. Where you authorize Site Schema to install software on your infrastructure, you represent you have all necessary rights.

7. Fees and Billing

7.1 Fees

You shall pay Fees specified in your Order Form or pricing page in U.S. dollars unless otherwise stated.

7.2 Billing

Recurring Fees are billed monthly or annually in advance. Usage-based Fees are billed in arrears. You authorize Site Schema or its processor to charge your payment method for all Fees.

7.3 Late Payment

Past-due amounts accrue interest at 1.5% per month or the maximum permitted by law. Site Schema may suspend Services for accounts over 15 days past due after notice.

7.4 Taxes

Fees exclude taxes. You are responsible for sales, use, VAT, GST, withholding, and similar taxes.

7.5 Refunds

Except as expressly stated, Fees are non-refundable.

7.6 Price Changes

Site Schema may change pricing for new terms with at least 30 days’ notice before renewal.

8. Term, Renewal, Suspension, and Termination

8.1 Term

These Terms commence on your first Order Form effective date (or first use) and continue until terminated.

8.2 Renewal

Subscriptions automatically renew unless either party gives 30 days’ notice of non-renewal before the current term ends.

8.3 Termination for Convenience

You may cancel effective at the end of your current paid term via in-product cancellation or written notice. Site Schema may terminate month-to-month subscriptions with 30 days’ notice.

8.4 Termination for Cause

Either party may terminate immediately if the other materially breaches and fails to cure within 15 days, or becomes insolvent or enters bankruptcy proceedings.

8.5 Suspension

Site Schema may suspend access to address security incidents, comply with law, protect other customers, or respond to material non-payment. Advance notice will be provided when commercially reasonable.

8.6 Effect of Termination

Upon termination, your access ends and you remain liable for accrued Fees. You may export Customer Content for 30 days post-termination, after which Site Schema may delete your content.

9. Privacy and Data Protection

Site Schema’s data processing is governed by its Privacy Policy at siteschema.ai/privacy. Where a data processing addendum exists, it controls in conflicts regarding personal data processing. If you require a DPA under GDPR, UK GDPR, or CCPA/CPRA, request one at privacy@siteschema.com.

10. Security

Site Schema will implement commercially reasonable safeguards to protect Customer Content. You are responsible for credential security, configuration choices, and security of infrastructure you control.

11. Intellectual Property

11.1 Site Schema IP

Site Schema and its licensors retain all rights in the Services, Documentation, software, agents, and trademarks. No rights are granted except as expressly stated.

11.2 Customer IP

You and your licensors retain all rights in Customer Content and Customer Sites.

11.3 Feedback

If you provide suggestions regarding the Services, Site Schema may use them without restriction or obligation.

11.4 Usage Data

Site Schema may collect aggregated, de-identified telemetry data for operating and improving the Services, provided it does not identify you, Users, End Clients, or Customer Sites.

12. Confidentiality

Each party shall protect marked confidential information using reasonable care and disclose it only to employees or contractors bound by confidentiality obligations. These obligations do not apply to publicly available information, independently developed information, lawfully received information, or information required to be disclosed by law.

13. Disclaimers

THE SERVICES AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SITE SCHEMA DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SITE SCHEMA DOES NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE SERVICE, OR THAT DATA WILL BE PRESERVED WITHOUT LOSS. Some jurisdictions prohibit warranty exclusions; some exclusions may not apply to you.

14. Indemnification

14.1 By Customer

You shall defend Site Schema and its affiliates from third-party claims arising from Customer Content, Customer Sites, your breach of these Terms, or disputes with End Clients.

14.2 By Site Schema

Site Schema shall defend you against claims that the Services infringe U.S. patents, copyrights, or trademarks, and pay damages. Site Schema has no obligation if claims arise from Customer Content, Third-Party Services, modifications by non-Site Schema parties, or use after notice to cease.

14.3 Procedure

The indemnified party shall provide prompt notice and tender sole control of defense with reasonable cooperation. This Section states each party’s sole remedy for infringement claims.

15. Limitation of Liability

EXCEPT FOR INDEMNIFICATION OBLIGATIONS, PAYMENT OBLIGATIONS, ACCEPTABLE USE BREACHES, OR WILLFUL MISCONDUCT:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, or data loss.
• Each party’s total liability shall not exceed the greater of: (X) Fees paid in the preceding 12 months, or (Y) $100.

These limitations apply regardless of legal theory. Some jurisdictions limit certain damages; those limitations may not apply to you.

16. Service Level Agreement

If an SLA is provided or referenced in your Order Form, that SLA states your sole remedy and Site Schema’s sole liability for availability failures. Without an SLA, the Services are provided without availability commitment.

17. Modifications to These Terms

Site Schema may update these Terms. For material changes, 30 days’ notice is provided via email or in-product notification. Continued use constitutes acceptance. Your exclusive remedy is termination with pro-rated refund.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by Rhode Island law, excluding conflicts-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods.

18.2 Informal Resolution

Before formal proceedings, parties agree to attempt resolution through written notice to legal@siteschema.com and 30 days of negotiation.

18.3 Exclusive Forum

Disputes shall be brought exclusively in state or federal courts in Providence County, Rhode Island. Each party irrevocably consents to jurisdiction and waives forum non conveniens objections. Either party may seek injunctive relief for intellectual property or confidential information protection.

18.4 Class Action Waiver

DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, NOT IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

18.5 Jury Trial Waiver

EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING FROM THESE TERMS.

19. Export, Sanctions, and Government Use

You represent you are not in a country subject to U.S. embargo or on restricted-party lists, and will not use the Services in violation of export or sanctions laws. The Services are commercial items; U.S. government use is subject solely to these Terms.

20. General

20.1 Entire Agreement

These Terms, Order Forms, Privacy Policy, any DPA, and any SLA constitute the entire agreement and supersede all prior agreements on the subject matter.

20.2 Order of Precedence

In conflicts: (1) executed DPA (for personal data), (2) signed Order Form, (3) these Terms, (4) separately provided SLA, (5) Documentation.

20.3 Assignment

Neither party may assign without consent, except in connection with merger, acquisition, or substantially all asset sale, provided the assignee assumes all obligations. Unauthorized assignment is void.

20.4 No Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

20.5 Severability

If any provision is unenforceable, remaining provisions remain in effect, and the unenforceable provision is reformed to the minimum necessary extent.

20.6 Force Majeure

Neither party is liable for delay or failure to perform (except payment) due to events beyond reasonable control, including acts of God, war, terrorism, government action, labor disputes, internet outages, or third-party infrastructure failures.

20.7 Independent Contractors

The parties are independent contractors. Nothing creates partnership, joint venture, agency, fiduciary, or employment relationships.

20.8 No Third-Party Beneficiaries

These Terms do not create rights for third parties, including End Clients.

20.9 Notices

Notices to Site Schema go to legal@siteschema.com or Site Schema, LLC, 45 Adirondack Drive, East Greenwich, RI 02818. Notices to you are sent via account email or in-product notification. Notices are effective upon delivery.

20.10 Survival

Sections 1, 4.2, 7, 8.6, 11–15, 18, and 20 survive termination.

21. Contact

Site Schema, LLC
45 Adirondack Drive
East Greenwich, RI 02818

• General / support: support@siteschema.com
• Legal: legal@siteschema.com
• Privacy: privacy@siteschema.com
• Abuse reports: abuse-notice@siteschema.com