Site Schema Terms of Service
Effective Date: May 26, 2026
Last Updated: May 26, 2026
These Terms of Service (“Terms“) are a binding agreement between Site Schema, LLC, a Rhode Island limited liability company with offices at 45 Adirondack Drive, East Greenwich, RI 02818 (“Site Schema,” “we,” “us“), and the individual or entity (“Customer,” “you“) that accesses or uses the Services. By creating an account, clicking “I accept,” or using the Services, you agree to these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.
1. Definitions
- “Services” means our software-as-a-service platform for hosting and operations management of websites, made available at
https://www.siteschema.ai,https://app.siteschema.com,https://docs.siteschema.ai, and any related subdomains, APIs, agents, or applications we provide. - “Documentation” means the user guides and reference materials we publish at
https://docs.siteschema.ai. - “Customer Site” means a website, application, or server that you manage, host, or operate through the Services.
- “Customer Content” means any data, code, configuration, files, media, credentials, or other materials that you, your Users, or your End Clients upload to, transmit through, or store within the Services or on Customer Sites managed via the Services.
- “User” means an individual you authorize to access the Services under your account.
- “End Client” means a third party (such as an agency client) on whose behalf you operate a Customer Site.
- “Order Form” means an ordering document or online checkout that references these Terms.
- “Fees” means the subscription, usage, and other charges set out in your Order Form or on our pricing page.
2. The Services
2.1 License to Use
Subject to these Terms and payment of Fees, Site Schema grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable right during the Term to access and use the Services for Customer’s internal business purposes and for the benefit of End Clients.
2.2 Service Changes
We may modify, enhance, or discontinue features of the Services from time to time. We will not materially decrease the core functionality of a generally available paid Service during a paid Term without notice; if we do, Customer’s sole remedy is to terminate and receive a pro-rated refund of pre-paid unused Fees.
2.3 Beta Features
We may offer features designated “beta,” “preview,” “early access,” or similar (“Beta Features“). Beta Features are provided AS IS and AS AVAILABLE, may be modified or withdrawn at any time, and are excluded from any service-level commitment. Sections 12–14 apply with full force to Beta Features.
2.4 Documentation
The Documentation is provided as a reference and is not part of the contractual commitments of the Services. Where the Documentation conflicts with these Terms or an Order Form, these Terms or the Order Form govern.
3. Accounts and Eligibility
3.1 Registration
Customer must register an account with accurate information and keep that information current. Customer is responsible for safeguarding credentials and for all activity occurring under its account, including activity by Users and any party Customer authorizes (or fails to prevent from authorizing) to access the account.
3.2 Eligibility
The Services are not directed to children. Customer represents that it, each User, and each End Client is at least 18 years old (or the age of majority in their jurisdiction).
3.3 Authorized Users
Customer is responsible for its Users’ compliance with these Terms. Customer may provision User accounts subject to any seat or role limits in its Order Form. Sharing of credentials between individuals is prohibited.
4. Customer Sites and Content
4.1 Customer’s Authority
Customer represents and warrants that, for each Customer Site managed through the Services, Customer (or its End Client, with Customer’s authority) is the lawful owner or authorized operator of the domain, hosting infrastructure, and all Customer Content placed on that Customer Site.
4.2 License to Customer Content
Customer retains all rights in Customer Content. Customer grants Site Schema a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, back up, restore, and process Customer Content solely as necessary to provide the Services, to enforce these Terms, and to comply with law.
4.3 End Clients
Where Customer uses the Services to operate Customer Sites on behalf of End Clients, Customer is responsible for (a) obtaining all necessary rights, consents, and authorizations from End Clients, (b) the terms of Customer’s own agreement with each End Client, and (c) any disclosures required to End Clients regarding Site Schema’s role as a service provider. Site Schema has no direct contractual relationship with End Clients under these Terms.
4.4 Backups
Site Schema provides backup functionality as described in the Documentation. Notwithstanding any backup feature, Customer remains responsible for maintaining its own independent backups of Customer Content critical to its operations. Site Schema does not warrant that backups will be free from loss, corruption, or unavailability.
5. Acceptable Use
Customer shall not, and shall not permit any User or End Client to:
- (a) use the Services in violation of law, regulation, or third-party rights;
- (b) upload, host, distribute, or transmit material that is unlawful, infringing, defamatory, fraudulent, malicious, or that constitutes child sexual abuse material or unlawful pornography;
- (c) introduce malware, ransomware, or other harmful code into the Services or onto Customer Sites managed via the Services;
- (d) use the Services to send unsolicited bulk communications (spam) or to operate phishing, scam, or impersonation sites;
- (e) probe, scan, penetration-test, or attempt to circumvent the security or access controls of the Services without our prior written consent;
- (f) reverse-engineer, decompile, or attempt to derive the source code or trade secrets of the Services, except to the extent applicable law expressly permits;
- (g) resell, sublicense, or make the Services available to third parties as a standalone service, except for the legitimate provision of website-management services to End Clients in the ordinary course of Customer’s business;
- (h) use the Services to build or train a competing product or service;
- (i) exceed any rate limits, quota, or fair-use threshold published in the Documentation or Order Form;
- (j) impair the integrity, performance, or availability of the Services for other customers.
We may suspend access immediately, with or without notice, to address violations of this Section 5 that present security, legal, or operational risk.
6. Third-Party Services and Customer Site Infrastructure
The Services may integrate with, or operate agents that connect to, third-party platforms, hosting providers, content delivery networks, DNS providers, payment processors, analytics services, and other infrastructure that you or your End Clients control or contract for (collectively, “Third-Party Services“). Site Schema is not responsible for the availability, accuracy, or security of Third-Party Services. Your use of Third-Party Services is governed by the terms of those services. Where you authorize Site Schema to install software (including agents) on infrastructure you control, you represent that you have all rights necessary to do so, and you are responsible for the operating environment of that infrastructure.
7. Fees and Billing
7.1 Fees
Customer shall pay the Fees specified in the applicable Order Form or on our pricing page in effect at the time of subscription or renewal. Unless otherwise stated, Fees are quoted and payable in U.S. dollars.
7.2 Billing
Recurring Fees are billed in advance on a monthly or annual basis as elected by Customer. Usage-based Fees (if any) are billed in arrears. Customer authorizes Site Schema (or its payment processor) to charge the payment method on file for all Fees due.
7.3 Late Payment
Past-due amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. Site Schema may suspend the Services for any account more than fifteen (15) days past due after notice.
7.4 Taxes
Fees are exclusive of taxes. Customer is responsible for all sales, use, VAT, GST, withholding, and similar taxes other than taxes on Site Schema’s net income.
7.5 Refunds
Except as expressly stated in these Terms, Fees are non-refundable.
7.6 Price Changes
Site Schema may change pricing for new subscription terms upon at least thirty (30) days’ notice prior to renewal.
8. Term, Renewal, Suspension, and Termination
8.1 Term
These Terms commence on the Effective Date of your first Order Form (or your first use of the Services if earlier) and continue until terminated.
8.2 Renewal
Subscriptions automatically renew for successive periods equal to the initial subscription term unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term.
8.3 Termination for Convenience
Customer may cancel a subscription effective at the end of the then-current paid term via the in-product cancellation flow or by written notice. Site Schema may terminate a month-to-month subscription on at least thirty (30) days’ notice.
8.4 Termination for Cause
Either party may terminate immediately on written notice if the other party (a) materially breaches these Terms and fails to cure within fifteen (15) days of notice, or (b) becomes insolvent, makes an assignment for the benefit of creditors, or is the subject of bankruptcy proceedings.
8.5 Suspension
We may suspend access to the Services in whole or part to (a) address an actual or threatened security incident, (b) comply with law or legal process, (c) protect the integrity of the Services for other customers, or (d) respond to material non-payment. We will use commercially reasonable efforts to provide advance notice unless doing so would, in our reasonable judgment, exacerbate the issue.
8.6 Effect of Termination
On termination, (a) Customer’s access to the Services ends, (b) Customer remains liable for Fees accrued through termination, and (c) Customer may export Customer Content using the export tools available in the Services for a period of thirty (30) days post-termination, after which we may delete Customer Content from active systems (backup retention as described in our security documentation).
9. Privacy and Data Protection
Our processing of personal data is governed by our Privacy Policy at https://siteschema.ai/privacy. Where Site Schema processes personal data on Customer’s behalf and a data processing addendum has been separately executed between the parties (a “DPA“), the DPA is incorporated by reference and controls in the event of a conflict with these Terms regarding the processing of personal data. If Customer is subject to GDPR, UK GDPR, CCPA/CPRA, or similar laws and requires a DPA, Customer may request one by writing to privacy@siteschema.com.
10. Security
Site Schema will implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, use, or disclosure. Customer is responsible for the security of credentials, the configuration choices it makes within the Services (including roles, permissions, and Basic Auth settings), and the security posture of any infrastructure or Third-Party Services Customer controls.
11. Intellectual Property
11.1 Site Schema IP
Site Schema and its licensors retain all right, title, and interest in and to the Services, the Documentation, all software, agents, designs, and trademarks (“Site Schema IP“). No rights are granted by implication, estoppel, or otherwise except as expressly stated.
11.2 Customer IP
Customer and its licensors retain all right, title, and interest in and to Customer Content and Customer Sites.
11.3 Feedback
If Customer or its Users provide suggestions, ideas, or feedback regarding the Services (“Feedback“), Customer grants Site Schema a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback without restriction or obligation.
11.4 Usage Data
Site Schema may collect and use aggregated, de-identified telemetry and usage data derived from operation of the Services for purposes of operating, securing, improving, and analyzing the Services, provided such data does not identify Customer, any User, any End Client, or any Customer Site.
12. Confidentiality
Each party may disclose information that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information“). The receiving party shall (a) use Confidential Information only for purposes of this agreement, (b) protect it with the same care it uses for its own confidential information (and no less than reasonable care), and (c) not disclose it except to employees, contractors, or advisors bound by confidentiality obligations no less protective. Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, lawfully received from a third party, or required to be disclosed by law (with prompt notice where lawful).
13. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, DOCUMENTATION, AND ANY THIRD-PARTY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND SITE SCHEMA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SITE SCHEMA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA, INCLUDING BACKUPS, WILL BE PRESERVED WITHOUT LOSS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
14. Indemnification
14.1 By Customer
Customer shall defend, indemnify, and hold harmless Site Schema, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim, suit, or proceeding arising out of or relating to (a) Customer Content, (b) Customer Sites, (c) Customer’s, any User’s, or any End Client’s breach of these Terms or violation of law, or (d) any dispute between Customer and an End Client.
14.2 By Site Schema
Site Schema shall defend Customer against any third-party claim alleging that the Services as provided by Site Schema and used in accordance with these Terms infringe a U.S. patent, copyright, or trademark of that third party, and shall pay damages and reasonable attorneys’ fees finally awarded against Customer in such a claim or agreed in settlement. Site Schema has no obligation under this Section 14.2 to the extent a claim arises from (i) Customer Content, (ii) Third-Party Services, (iii) modification of the Services by anyone other than Site Schema, (iv) use of the Services in combination with anything not provided by Site Schema, or (v) use after Site Schema has notified Customer to cease such use or provided a non-infringing alternative.
14.3 Procedure
The indemnified party shall give prompt notice, tender sole control of defense (with reasonable cooperation), and not settle any claim without the indemnifying party’s consent. This Section 14 states each party’s sole and exclusive remedy for third-party infringement claims.
15. Limitation of Liability
EXCEPT FOR (A) A PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, (B) CUSTOMER’S PAYMENT OBLIGATIONS, (C) BREACH OF SECTION 5 (ACCEPTABLE USE), OR (D) A PARTY’S WILLFUL MISCONDUCT OR FRAUD:
- (i) NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF USE, OR LOSS, CORRUPTION, OR INACCURACY OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND
- (ii) EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (X) THE FEES PAID OR PAYABLE BY CUSTOMER TO SITE SCHEMA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (Y) ONE HUNDRED U.S. DOLLARS ($100).
THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
16. Service Level Agreement
If a service-level agreement is separately provided or referenced in an Order Form, that SLA states Customer’s sole and exclusive remedy and Site Schema’s sole liability for any failure of Service availability. Absent a separately provided SLA, the Services are provided without an availability commitment.
17. Modifications to These Terms
We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days’ notice by email to the account-owner address or by in-product notice. Continued use of the Services after the effective date of changes constitutes acceptance. If Customer objects, Customer’s exclusive remedy is to terminate before the changes take effect and receive a pro-rated refund of pre-paid unused Fees.
18. Governing Law and Dispute Resolution
18.1 Governing Law
These Terms are governed by the laws of the State of Rhode Island, excluding its conflicts-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods.
18.2 Informal Resolution
Before commencing any formal proceeding, the parties agree to attempt in good faith to resolve disputes through written notice to legal@siteschema.com and a thirty (30) day negotiation period.
18.3 Exclusive Forum
Subject to Section 18.2, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Providence County, Rhode Island, and each party irrevocably consents to personal jurisdiction and venue in those courts and waives any objection based on forum non conveniens. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.
18.4 Class Action Waiver
DISPUTES MUST BE BROUGHT IN A PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
18.5 Jury Trial Waiver
EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS.
19. Export, Sanctions, and Government Use
Customer represents that it is not located in, and is not a national or resident of, any country subject to U.S. embargo or designated on a U.S. government restricted-party list, and shall not use the Services in violation of U.S. export or sanctions laws. The Services are “commercial items” as defined in 48 C.F.R. §§ 2.101 and 12.212; any use, duplication, or disclosure by the U.S. government is subject solely to these Terms.
20. General
20.1 Entire Agreement
These Terms, together with any Order Form, the Privacy Policy, any executed DPA, and any separately provided SLA, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements on the subject matter.
20.2 Order of Precedence
In a conflict, the order of precedence is: (1) an executed DPA (as to personal data processing), (2) the signed Order Form, (3) these Terms, (4) any separately provided SLA, (5) the Documentation.
20.3 Assignment
Neither party may assign these Terms without the other’s prior written consent, except that either party may assign without consent in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, provided the assignee assumes all obligations. Any assignment in violation of this Section is void.
20.4 No Waiver
A failure to enforce a provision is not a waiver of the right to enforce it later.
20.5 Severability
If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision shall be reformed to the minimum extent necessary.
20.6 Force Majeure
Neither party is liable for delay or failure to perform (other than payment obligations) due to events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labor disputes, internet or utility outages, denial-of-service attacks, or third-party infrastructure failures.
20.7 Independent Contractors
The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary, or employment relationship.
20.8 No Third-Party Beneficiaries
These Terms do not create rights in favor of any third party (including End Clients).
20.9 Notices
Notices to Site Schema must be sent to legal@siteschema.com, with a copy to Site Schema, LLC, 45 Adirondack Drive, East Greenwich, RI 02818. Notices to Customer may be sent via email to the address associated with Customer’s account or via in-product notification. Notices are effective on delivery.
20.10 Survival
Sections that by their nature should survive termination (including Sections 1, 4.2 license to retained Customer Content during the export period, 7, 8.6, 11–15, 18, and 20) survive termination of these Terms.
21. Contact
Site Schema, LLC
45 Adirondack Drive
East Greenwich, RI 02818
- General / support:
support@siteschema.com - Legal:
legal@siteschema.com - Privacy:
privacy@siteschema.com - Abuse reports:
abuse-notice@siteschema.com